Unable to create account (patient)

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fabsaito
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Joined: Jul 6th, '12, 10:45

Unable to create account (patient)

Postby fabsaito » Jul 6th, '12, 11:27

Hi,

This happens when I try to create an account (patient). I enter all details as required, then I hit enter. The page reloads on itself, but there's no error on the screen. I initially thought I entered the wrong captcha code, but I ended up doing 4 times until I finally realized that the problem was somewhere else.
Initially I thought the problem was related to the script, until I created a test web server on my local laptop running the following configuration:

PHP Version: 5.3.14
MySQL Version: 5.5.25
System: Windows NT MEMPHIS 6.1 build 7601 (Windows 7 Ultimate Edition Service Pack 1) i586
Build Date: Jun 13 2012 18:50:12
Server API: Apache 2.0 Handler
Virtual Directory Support: enabled
Safe Mode: Unknown
Asp Tags: Unknown
Short Open Tag: Unknown
Session Support: enabled
SMTP: localhost
SMTP Port: 25
Sendmail From: Unknown
Sendmail Path: Unknown
Magic Quotes GPC: Off
Magic Quotes RunTime: Off
Magic Quotes SyBase: Off

And guess what? I am able to create a new account! So it works ok.

So I reckon it's something to do with the configuration on my web hosting, is this right? Which is the following:

PHP Version: 5.3.10
MySQL Version: 5.1.63-cll
System: Linux syds4-n2s.hosting-services.net.au 2.6.32-220.4.2.el6.x86_64 #1 SMP Tue Feb 14 04:00:16 GMT 2012 x86_64
Build Date: Mar 1 2012 14:27:20
Server API: CGI/FastCGI
Virtual Directory Support: disabled
Safe Mode: Unknown
Asp Tags: Unknown
Short Open Tag: Unknown
Session Support: enabled
SMTP: localhost
SMTP Port: 25
Sendmail From: Unknown
Sendmail Path: /usr/sbin/sendmail -t -i
Magic Quotes GPC: Off
Magic Quotes RunTime: Off
Magic Quotes SyBase: Off

Just to be sure, I uploaded the script to another web hosting that I have an account with, just to test it, and it also failed to create an account.
Are you able to give me some assistance in finding what's the cause of the issue?

many thanks
fabsaito

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Re: Unable to create account (patient)

Postby administrator » Jul 7th, '12, 15:11

What exactly happens when you "cannot create account"?
Captcha problems? Script errors?

fabsaito
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Posts: 4
Joined: Jul 6th, '12, 10:45

Re: Unable to create account (patient)

Postby fabsaito » Jul 10th, '12, 05:04

Hi,
It's been sorted.
The problem was related to Captcha which wasn't compatible with my web host configuration.
To fix it temporarily, just so customers can create an account, I just disabled Captcha from the Admin menu.

I ended up creating a Job ticket, and the reply was as follows:

The problem with Captcha may come from some specific settings on your server.

You may do following:
1. Read here how to solve Captcha issues.
viewtopic.php?f=36&t=1942
2. You may disable Captcha via Modules -> Patient Settings
3. Captcha is a 3rd party component, so if it doesn't suit your needs, you mau customize the script and replace it with any other same script.


Thanks anyway


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